Thursday, September 21, 2006

Creative Tours

Since the beginning, Mum have been liaising with Creative Tour for our hotel booking in Tokyo, Nikko and Tohoku area.

Already ding dong for more than 1 week, this morning when she finally received an email reply saying that they are unable to book the type of room she request and ask her to try her luck on the internet.

Sooner or later, people will stop engaging Travel Agent for hotel booking unless they can really give us a comparative rates otherwise, we really have not much problem booking using internet. In fact, it is more reliable than booking thru an agent.

This shows the declining of travel agent business and the trend of customer making their owns booking is gaining popularity in Singapore.

With internet booking, we don't have to duel with staff attending courses or leave, miscommunication, bad customer service and interpersonal skill. Above all, the internet hotel rates are very comparative to those by local agents.

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